Hear Ye! Since 1998.
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8
Dec 03
Mon

Down Time

I’ve always said that in a firm whose core competencies are not in IT, IT support staff are grossly underappreciated. Anyway, one of the systems has been down for a while, hence a lot of sitting around at work and doing nothing. I guess when you don’t drive the profit line, and a lot of your work is to do with fixing problems which never should have happened in the first place, it’s hard to gauge just how much worth you’re contributing to an organisation. The ironic thing is that, most organisations simply cannot function without an IT department these days. It’s weird being on the other side of the fence, conscious of the fact that while we wait for the systems to come back up, the “slow and useless” ISD staff are working overtime trying to figure out what some user did to stuff things up.

Speaking of stuff ups, it is rumoured that UNSW hired an IT consulting firm a couple years ago to webify the student enrolment system in the form of “New South Student”. It was an absolutely horrible implementation, I think I have bitched about it before. Anyway, they’ve done an overhaul of the system and it looks nicer, and runs much smoother now: My UNSW.