Hear Ye! Since 1998.
Please note: This post is at least 3 years old. Links may be broken, information may be out of date, and the views expressed in the post may no longer be held.
1
Sep 98
Tue

That’s Customer Support

I got an e-mail from the guys who make Battlefield Communicator. It basically said “we noticed you were having problems with our software, so give us an e-mail and we’ll help you figure it out.” Proactive customer support. Actually looking for people in trouble and going to them and offering help. Very, very impressive.